General FAQ's

What is PCI and how does it affect my business?
Many small online merchants don’t understand much about the powerful technology behind their e-commerce store or how vulnerable this technology is to being ...
Sat, Aug 26, 2017 at 1:14 PM
What Swipe Readers work with QB EzPay?
The following MagTek swipe readers are compatible with QB EzPay.                                                          MagTek USB HID Swipe Readers    P...
Fri, Aug 25, 2017 at 12:47 PM
What is the difference between a Transaction Refund and a Void?
A transaction that has been voided is when a credit card purchase that a seller cancels after it has been authorized but before it has been settled. A vo...
Wed, Sep 13, 2017 at 1:28 PM
Does QB EzPay / My EzPay support card present transactions?
For QB EzPay / QuickBooks Desktop Version -  Yes. QuickBooks Desktop does with a Magtek Swipe reader.  Please remember that with card present enabled, the ...
Thu, Mar 22, 2018 at 2:38 PM
Can I use Gift Cards in My EzPay and QB EzPay?
Yes, Gift Cards issued by Card Networks like Visa/MC or American Express can be used anywhere the particular card network is accepted. These types of cards ...
Wed, May 2, 2018 at 4:32 PM
If I have more questions regarding the software, who do I call?
We'll be more than happy to help. Our support is available between 9am - 5pm CST and you can contact us toll free at 866-QBEZPAY (723-9729).  If you pre...
Wed, Aug 23, 2017 at 12:45 PM