1. Log in to your QuickBooks company file


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2.  From the Main Menu/Dashboard - Click on your Customers/Members



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3. To make a Customer/Member Inactive, Click on the Gear Icon above your Action Items and then select 'Include inactive'. 

* Please note that this is the Gear Icon above your Customer/Member List and not the one at the top right hand corner



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4.  To Re-Activate a Customer/Member that has been made inactive (after the above steps have been completed), click on the Drop Down Manu next the Customer you want to make Active, and select 'Make Active'