Help Desk

Active

An active subscription is currently scheduled to be charged at a specified interval, which does not necessarily mean that payments will be successful.

Expired

The schedule of payments has ended.

Suspended

When the credit card information for a subscription expires, the subscription becomes suspended. A suspended subscription is not charged until the merchant corrects the problem. The merchant has until the next run date to correct the problem, or the subscription is terminated.

Canceled

The subscription was cancelled using ARB Cancel Subscription Request. A cancelled subscription no longer exists and cannot be reactivated.

Terminated

When a merchant takes no action on a suspended account before the next run Date, the subscription is terminated. Once terminated, a subscription can no longer be reactivated and must be recreated.